1 Year warranty
Our products are covered by a 1 year warranty from the day they were bought, when used under normal conditions and for the purpose intended. Try not to over stuff your wallet or put things in there that don’t belong (like coins). If you do put more cards in there than recommended, things can stretch out of shape and put undue stress on the stitching and other materials.
This warranty covers faults in materials and workmanship and does NOT apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind. Please do not let your leather items come in contact with any chemicals, after-shave or even water. We only recommend using leather balm to clean your wallet with. The oils in the skin bind to the water molecules, so as the water dries and evaporates, it starts drawing the oils out. It’s this shedding of natural oils that causes the leather to lose its supple quality and become stiff and brittle. Water can also cause staining and can move dyes, rot or even damage leather.
If you live in a rainy area, try to apply leather balm at least once a month. This creates a protective layer and keeps your product protected.
If you change your mind within 14 days of purchase, you can return the wallet and have a full refund, no questions asked).
This warranty does NOT cover products sold under ‘Minor Faults’ category.
In order to make a warranty claim, you need to have purchased your Hammer And Claw through our website and you must provide proof of purchase.
The Hammer And Claw warranty sits alongside applicable consumer protection law.
How do I make a claim?
Please email our team via email or whatsapp with your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.